Customer and partner portal development in Dubai

Portal types we build

Most B2B portals fall into one of four types. Many businesses start with one and add others later on the same foundation.

Customer self-service portals

Order history and status, delivery tracking, statements of account, downloadable tax invoices and credit notes, reorder from past orders, and online invoice payment.

Partner, dealer and sub-agent portals

Partner-specific price lists or commissions, credit limits or prepaid wallets, order and booking placement, marketing material and performance reports. A distributor portal that blocks orders above the dealer’s credit limit is a typical example.

Supplier portals

Purchase orders, delivery confirmations, invoice upload, document and certificate management, and payment status, which cuts the email traffic between purchasing, finance and suppliers.

Client document and ticket portals

Secure document exchange, project or case updates, support tickets with status, and approvals, suited to service firms, contractors and facilities companies.

• B2B travel portal development
• Sub-agent wallets and credit limits

Core features

Login and roles

Company accounts with multiple users, role-based permissions, invitations and secure sign-in, with two-factor authentication where appropriate.

ERP-synced data

Orders, stock, prices, statements and invoices drawn from your back office so the portal always matches your records.

Payments

Online invoice payment and prepaid top-ups through your gateway, reconciled automatically.

Notifications

Email, SMS or WhatsApp updates on orders, deliveries, invoices and ticket status.

Arabic and English

Bilingual interface with right-to-left layout for Arabic, and documents in the language each customer prefers.

Documents

Secure upload and download of invoices, contracts, certificates and delivery notes, with access controlled per company and user.

Connecting the portal to your ERP, CRM and accounting

The portal is a window onto your back-office data, so the integration decides whether it is useful. Where your ERP has a good API, we read and write in near real time: a customer sees today’s stock and the order they placed a minute ago. Where it does not, we sync on a frequent schedule and make the timing clear in the interface.

Invoices shown in the portal must meet FTA tax invoice requirements, which is easiest when they come straight from the ERP rather than being regenerated. Note also that the UAE e-invoicing programme, with mandatory phases from 1 January 2027 for larger businesses and 1 July 2027 for others, will change how B2B invoices are formally exchanged; a portal remains useful for visibility and payment, but the official exchange will run through Accredited Service Providers. Confirm current requirements with the MoF and FTA.

• ERP integration
• ERP software development
• Custom CRM
• Online invoice payments

Security and access control

A portal opens your systems to people outside the company, so security is central. Every request is checked against the user’s company and role, so one customer can never see another’s data. Sensitive actions, such as changing bank details or placing large orders, can require additional approval. Logins, downloads and changes are recorded in an audit trail.

Portal users are individuals, so their personal data falls under the UAE Personal Data Protection Law. We collect only what is needed, let customer administrators manage their own users, and support data export and deletion requests.

• PDPL compliance for web applications

Build a portal or use your ERP vendor’s add-on?

Many ERPs offer a portal module. If it shows what your customers need, your ERP is the only data source, and you can accept its design and workflow, use it: it will be quicker and cheaper.

A custom portal is worth it when you need partner-specific pricing, credit or commission rules the module cannot handle, when data comes from more than one system, when the customer experience is part of how you compete, or when you need Arabic and English done properly. We will look at what your ERP offers before recommending a build.

How a portal project runs

1. Scope

Agree portal types, user roles, features and the data each needs from your systems. A short requirements brief helps.

2. Integration review

Check your ERP and CRM APIs, data quality and the sync approach before design is finalised.

3. Design

Prototype the main journeys and test them with a few real customers or partners.

4. Build and pilot

Build in stages and pilot with a small group of customers before opening the portal to everyone.

5. Roll out and support

Invite users in waves, monitor usage and support queries, and add features based on what customers actually do.

• Request a portal proposal
• Requirements brief template
• Web application development