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Software maintenance and support in the UAE

Software maintenance and support in the UAE: bug fixes, security updates, monitoring and improvements, including for systems another vendor built.

What this involves

Software is not finished at launch; it degrades if nobody maintains it. Dependencies age, security holes appear, requirements shift, and performance drifts as data grows. We provide ongoing maintenance and support that keeps systems healthy: bug fixes, security patching, dependency upgrades, performance tuning, and the small improvements that accumulate into a product that stays useful. This is also how we rescue projects built by vendors who have since disappeared — we take on undocumented, inherited systems, stabilise them, and document them so they are maintainable again. Support is structured around named accountability and clear response expectations, not a ticket that disappears into a queue. The point is simple: keep the software you have invested in working, secure and improving, rather than letting it quietly rot until a full rewrite is the only option.

Questions

Yes — a good part of this work is inherited systems whose original vendor is gone. We audit the codebase, stabilise the urgent issues, document what exists, and take over ongoing maintenance so you are no longer dependent on someone who has vanished.

Bug fixes, security and dependency updates, monitoring, performance work, and a budget of hours for small improvements. We agree response expectations up front so you know what happens when something breaks.

No. We take on maintenance for systems we did not originally build, subject to a short audit so we understand what we are committing to support.

What maintenance covers

Corrective
Fixing bugs and failures, prioritised by business impact with agreed response expectations.
Security and dependencies
Applying security patches and upgrading frameworks and libraries before they fall out of support.
Performance
Tuning queries, caching and infrastructure as data and usage grow.
Improvements
A budget of time for the small changes that keep the system aligned with how the business works now.

Taking over an inherited system

When a vendor disappears, the first job is to understand what you have. We start with an audit: where the code lives, how it is deployed, which accounts and credentials exist, what is undocumented and what is most at risk. Then we stabilise the urgent issues, write down what we find and agree a maintenance plan. If the audit shows the system is not worth keeping, we will say so and set out the alternatives.

Other services

All services

Web Application Development

Custom web application development in Dubai and the UAE: portals, dashboards and internal tools, connected to your ERP, CRM and payment gateways.

Mobile App Development

Mobile app development in Dubai for iOS and Android: Flutter and React Native apps with Arabic support, UAE payments and App Store publishing handled.

Custom CRM Development

Custom CRM development in Dubai for UAE businesses: built around your sales process and connected to WhatsApp, email, your ERP and accounting system.

ERP Software Development

Custom ERP software development for UAE businesses: finance, inventory, sales and operations in one system, ready for FTA VAT and UAE e-invoicing.

E-commerce Development

E-commerce development for UAE retailers in Dubai and Sharjah: Shopify or custom stores with card and BNPL payments, VAT invoices and local delivery.

Custom Software Development

Custom software development in Dubai for UAE businesses: internal systems, automation and integrations, scoped in stages, documented, tested and supported.

UI/UX Design

UI/UX design services in Dubai and the UAE: research, wireframes, prototypes and design systems for web and mobile, with proper Arabic and RTL support.

API Development & System Integration

API and system integration services in the UAE: we connect your ERP, CRM, e-commerce, payment and courier systems so data flows without manual re-entry.

Cloud, DevOps & Hosting

Cloud, DevOps and hosting services in the UAE: deployment pipelines, cloud infrastructure, backups and monitoring that keep production stable after launch.

AI Integration

AI integration services for UAE businesses: document extraction, search, assistants and classification added to the systems you use, with PDPL in mind.

SaaS Development

SaaS development in Dubai: multi-tenant products with subscription billing, VAT-ready invoicing, onboarding and cloud hosting, from the team behind Muhasib.

Customer Portal Development

Customer portal development in Dubai for B2B firms: self-service ordering, statements, invoices, tickets and document exchange, connected to your ERP.

Business Process Automation

Business process automation services for UAE businesses: approvals, data entry, invoicing, reconciliations and reporting automated across your systems.

Let’s scope your project.

Tell us what you are building. We reply within one business day.