Privacy policy

1. Introduction

Zellarc (“we”, “our”, or “us”) is committed to protecting your privacy. This policy explains how we collect, use, disclose, and safeguard your information when you visit zellarc.ae (the “Site”). If you do not agree with this policy, please do not use the Site.

2. Information we collect

We collect information in two ways:

• Information you give us. Your name, email address, phone number, company name, and the contents of your message, submitted through our contact form or sent to us directly by email or WhatsApp.
• Information collected automatically. Standard server data such as IP address, browser type, operating system, access times, and the pages you viewed. Analytics data is only collected if you have consented to performance cookies.

We do not operate online bookings, accounts, or payments on this Site, and we therefore do not collect payment details, card data, or login credentials.

3. How we use your information

• To respond to your enquiry and provide the services you asked about.
• To follow up on an active project or engagement.
• To understand how the Site is used, so we can improve it.
• To protect the Site against abuse and malicious activity.

We do not send marketing email to people who have only submitted a contact enquiry, unless they have separately asked us to.

4. Disclosure of your information

We do not sell, rent, or trade your information. We may disclose it in limited circumstances:

• Legal obligation. Where disclosure is necessary to comply with law, to investigate a policy violation, or to protect the rights and safety of others.
• Service providers. Our email provider processes the contact-form messages we receive. They act on our instructions and may not use the data for their own purposes.
• Business transfer. If Zellarc is merged with or acquired by another company, your information may transfer as part of that transaction.

5. Security

We use administrative, technical, and physical measures to protect your information. No method of transmission over the internet is completely secure, however, and we cannot guarantee absolute security.

6. Your rights

You may request access to the personal data we hold about you, ask us to correct anything inaccurate, or ask us to delete it. Write to legal@zellarc.ae and we will respond within 30 days.

7. Contact

Questions about this policy can be sent to info@zellarc.ae.